Complaints procedure

It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing to info@bedrebel.eu. If this does not lead to a resolution, it is possible to submit your dispute for mediation via WebwinkelKeur. Indeed, Bedrebel is certified as a webshop by WebwinkelKeur.

It is also possible for EU consumers to file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint via the European Union platform.

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